Financial Education Program

Understanding Credit Reports: We will educate customers about what a credit report is, how it is structured, and what information it contains. This includes
explaining the sections of a credit report such as personal information, account history, inquiries, and public records.

Reviewing Credit Reports: We will assist customers in obtaining copies of their credit reports from the major credit bureaus (Equifax, Experian, TransUnion) and guide them in reviewing these reports for inaccuracies, errors, or outdated information.

Identifying Negative Items: We will help customers identify negative items on their credit reports that may be impacting their credit scores negatively. These
negative items could include late payments, collections, charge-offs, bankruptcies, or judgments.

Credit Score Improvement: We will provide tips and strategies to help customers improve their credit scores. This could include advice on paying bills on time, reducing credit card balances, diversifying credit types, and avoiding new credit inquiries.

Debt Management Techniques: We will offer guidance on managing debt effectively, such as creating a budget, negotiating with creditors, or exploring debt consolidation options.

Credit Monitoring: We Encourage customers to monitor their credit regularly to track changes and detect any suspicious activity. This may involve
recommending credit monitoring services or providing access to tools for monitoring credit scores and reports.

Financial Literacy: Offering broader financial education on topics such as budgeting, saving, investing, and responsible borrowing. This helps customers
develop a holistic approach to managing their finances and achieving their financial goals.

Legal Rights and Regulations: Educating customers about their rights under consumer protection laws such as the Fair Credit Reporting Act (FCRA) and the
Fair Debt Collection Practices Act (FDCPA). This includes informing them of their rights to dispute inaccuracies on their credit reports and protect themselves from unfair debt collection practices.

Long-term Credit Maintenance: Providing guidance on maintaining good credit habits over the long term to ensure continued financial stability and access to
credit opportunities.

Overall, the goal of credit education offered is to empower customers with the knowledge and tools they need to take control of their credit health, improve their credit scores, and achieve their financial goals.